Office Visits
Our main clinic is located on the main floor of the Horizon Plaza at the corner of East 15th Street and Lonsdale Avenue in North Vancouver. If you have been scheduled for an office visit please come with your identification, health card and list of medications.
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Nurse Assessments – Dr. Poon’s Team-Based Care for Women
If you have been referred to Dr. Poon, you may be have an appointment with a Nurse Clinician (Ivy or Kyla) as part of a recently implemented Team-Based Care model. Nurses working with Dr. Poon perform initial detailed assessments (30-45 min, usually telehealth) and may also be involved in implementing a treatment plan. The purpose of this approach is to improve access to care and reduce wait times.
Your initial assessment will be improved by filling out the Female Bladder Symptoms & UTI Detailed Health Questionnaire and Bladder Symptoms Questionnaire.
In addition, once you have complete assessment by the team, there is an optional survey on your experience administered by the Doctors of BC https://checkbox.doctorsofbc.ca/cstc-patient-survey. Completing the survey takes only a few minutes. The results are confidential (not seen by the team) and the information will help develop better ways to deliver specialty care.
Virtual Visits
As many of our patients live outside of the North Vancouver area and due to the current Covid-19 pandemic, we offer telehealth visits for your safety and convenience. To better serve you please have some information ready by the phone prior to your scheduled telehealth visit.
Triage Process & Wait Times
The urologist will triage all referrals based on information received from the referring provider. The following are current estimates:
**Urgent: < 2 weeks
Semi-urgent: < 3 months
Non-urgent: 12-18 months
If your condition has changed since the initial referral, please contact the referring provider to determine if a change in triage status is indicated.
**If you have been referred from the EMERGENCY DEPARTMENT, we will call you with an appointment as soon as the urologist is able to triage the referral, a process that often takes > 48 hours. You will receive a call for an appointment within the appropriate time frame.
Cystoscopy and Minor Procedures
The cystoscopy clinic is located on the second floor of Lions Gate Hospital. Please arrive 15 minutes prior to your scheduled appointment and be sure to first check in at the Admitting Desk on the main floor.
Surgery
We understand that your upcoming surgery can be nerve-racking and stressful. We are here to make the process as simple as possible so you can start focusing on your recovery right away.
Shockwave Lithotripsy
Extracorporeal Shockwave Lithotripsy (ESWL) uses sound waves to break up kidney stones into smaller pieces which can pass on their own. It is performed at Vancouver General Hospital.
UBC Bladder Care Centre – Urodynamics
Your urologist may arrange bladder function tests to determine the best way to treat your urinary symptoms. These specialized tests are performed at the UBC Bladder Care Centre.
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Prostate Biopsy
A prostate biopsy is a commonly ordered procedure to detect and diagnose prostate cancer in men.
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Bladder Botox Injections
Botox injections into the bladder are performed to treat overactive bladder and neurogenic bladder.
Laser Enucleation of the Prostate
North Shore Urology is one of only two centres in British Columbia which offers laser enucleation of the prostate for benign enlargement of the prostate.
North Shore Urology 