Do you have an upcoming visit with one of our urologists?
We are looking forward to meeting you. To better serve you feel free to find out more information on how you can best prepare for your visit. Your urologist may require you to complete some background medical information questionnaires or have your medication list available prior to your appointment.
Learn more about your upcoming visit >>
Cancellations and No Show Policy
Missed/unattended appointments (both telehealth and in person) represent a lost opportunity for another patient to see a urologist. Patients are given their appointment times at the time of booking. It is the patient’s responsibility to remember their appointment and ensure they attend (or cancel/reschedule with adequate notice).
Patient must cancel at least 24hours before appointment. For surgeries, patients must cancel at least 1 week prior to scheduled surgery date.
Cancellation without adequate notice and no-shows will be accountable for a no show fee being charged to their account. Outreach clinics include Sechelt, Squamish, Whistler, UBC Bladder Care Centre, and any other outreach services provided outside of North Vancouver.
No Show Fees:
Full consult – $100 (new or re-referred patients)
Followup – $100
Cystoscopy – $100
Outreach clinics (all appointments) – $100
Surgery – $500
COVID-19 – Your safety and health is our priority
We are continually updating our office policies and procedures based on the guidance provided by our Public Health Authorities. If you have an upcoming appointment at our clinic, we request that you bring your own mask, practice safe distancing and hand hygiene.
Please cancel your OFFICE or HOSPITAL appointment by calling us if you have any of the following:
- Fever, cough or shortness of breath
- Contact with someone infected by COVID-19
- Travel outside of Canada within the last 14 days
- Awaiting the results of a COVID-19 test
- Advised to self-isolate at home by a health authority
North Shore Urology 